About

FAQ

• Where is the store based?

  Redlands, CA

• Do you accept orders placed outside of the US?

  At this time we only accept orders within the United States.

  All orders are shipped within 1-2 business days of receipt.

  GROUND SHIPPING: 25% of order value before discounts with $10.95 minimum. Orders generally ship via FedEx Home Delivery, FedEx Ground, USPS Parcel Select, or USPS Priority Mail. The same rates apply for residential and commercial addresses.
  Shipping is not available for PO box addresses, Alaska, or Hawaii.
  Orders to Canada are no longer supported.

  Tracking

  Please note that it may take up to 12 hours for a tracking number to be trackable through the FedEx or USPS websites, as the carriers must scan packages first. If you are still unable to track your order after 12 hours of receiving a shipment notification email, please contact our customer service team for assistance.

  Packaging and Packing of Orders

  All packing and packaging of orders is done at our discretion. This includes box sizes and weights. This will be done within reason and shipment provider guidelines.

• How long will it take to receive my order?

  Shipping Times

  Ground shipping methods within the USA (FedEx Ground, USPS First Class, USPS Parcel Select, USPS Priority Mail) will take anywhere from 1 to 7 days to reach a destination, plus 1 to 2 days processing time.

• Shipping Policies

  Processing Times

  All orders are shipped within 1-2 business days of receipt.

  CONTINENTAL US SHIPPING ADDRESSES

  GROUND SHIPPING: 25% of order value before discounts with $10.95 minimum. Orders generally ship via FedEx Home Delivery, FedEx Ground, USPS Parcel Select, or USPS Priority Mail. The same rates apply for residential and commercial addresses.

  Shipping is not available for PO box addresses, Alaska, or Hawaii.

  CANADA SHIPPING RATES

  Orders to Canada are no longer supported.

  OTHER INTERNATIONAL ORDERS

  At this time, we are not shipping orders to locations outside of the United States. (APO/FPO addresses are supported)

  Shipping Times

  Ground shipping methods within the USA (FedEx Ground, USPS First Class, USPS Parcel Select, USPS Priority Mail) will take anywhere from 1 to 7 days to reach a destination, plus 1 to 2 days processing time.

  Tracking

  For orders placed through our website, you will receive a shipment notification email with tracking number as soon as a shipping label is generated for your order in our warehouse. Please note that it may take up to 12 hours for a tracking number to be trackable through the FedEx or USPS websites, as the carriers must scan packages first. If you are still unable to track your order after 12 hours of receiving a shipment notification email, please contact our customer service team for assistance.

  Insurance & Damage Claims

  All shipments are insured for their full replacement value. If you receive an item that was damaged during shipment, please contact our customer service team to arrange for a replacement.

• Are your discontinued products on sale?

  Our discontinued products can go on sale from time to time, but just because they are discontinued doesn't mean they are on sale. You can tell a discontinued product by looking at the end of the product number, it will have -D.

• Avon Online Store

  You can shop all AVON products at my Online AVON Store

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.